I was in charge of the architecture for the deployment £200k worth of solutions and a managed service for a large German consulting firm that wanted to implement a new Asset & Configuration Management function using BMC’s toolset.
Once the deployment was completed and the customer onboarded, I acted as an 3rd line escalation point issues logged through the managed service. In particular I got involved with issues with Data Quality and modelling their network environments. As part of the service they were also gauranteed regular health checks – which we provided in the form of a unique set of analytics written in Python which were exported to Power BI for presenting insights back to the customer, such as:
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Root user logins
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Vulernable open ports
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Recommendations for search and query optimisation
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Compliance issues
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Data quality issues
This unique service was provided only by the company I was working for at the time where I developed it.